It is important to note that electric bike error codes may vary with different manufacturers. A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. you have Bluetooth enabled on your phone. It really is very simple and will quickly become second nature to you. So, having decided on the hub drive motor, one system stood out above all others. Check wiring and the accessory connected to the light line. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. This video goes over how to use the controller to get the most out of the bike. Ebike Conversion Kits-Ebike Batteries-Ebike Accessories-EbikeCables and Spare Parts, All comments are moderated before being published, A short sentence describing what someone will receive by subscribing. 0000029939 00000 n False battery polarization. 0000009524 00000 n These errors may affect the electrical system of the bike. 0000000776 00000 n Charged for 6hours, light went white, took the bike out, did two pedal strokes, it started flashing pink again. Uncomplicated, painless, and very sleek. If the above tricks dont work for you have a look at the electric bike error codes below. There are 3 levels of power assistance for you to choose from. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output. Then check input voltage (P03) through your LCD Display parameters. Reduce power demand and restart the bike. Check your brakes first. Bosch Charger Manual. With a computer, you can reboot it. The charger LED and the HMI will turn BLUE. Accepting the change you have made maps those levels and the mode to the controller. Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike. If the problem persists, contact your eBike dealer. (801) 364-0344 So, you can optimise your training programs and view route data after each and every ride. Should an error occur with the system, the app will display an error code. The handlebar-mounted control unit has a bonus feature that provides a little extra assistance if you need to push the bike. Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. I have replaced the throttle thinking that was the issue as the throttle never returned to the beginning position without me having to put it there manually. Connect the bicycle to the Dealer APP and check the battery voltage. Yes, our e-bikes are pedal-assisted and require rider input at all times. Contact our helpful and friendly customer service team for assistance. This is a very important project for a big grade and he needs expert help. Or you could select the Custom option and set each assistance level to exactly how you prefer it. Check connection or contact your authorized dealer. At that point turn off the RE. Charge your battery for at least 30 mins and check if the voltage value increases. First-time users receive five free maps for three months. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. Thus, this article will show you the electric bike error codes in detail. Solution: Try unplugging and replugging back the throttle cable, checking the pins are in line for a proper connection and are not bent. Combine this market-leading weight with a 250w motor and you have the perfect blend of power vs weight. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. Insert the ANT+ dongle and all the cables and connectors inside the top tube to the seat area of the top tube. Using the navigation or maps requires a $4 per year subscription. 'How to operate Ribble e-bikes' is a step by step guide to getting your new Ribble e-bike up and running. The three power assistance levels are pre-set to offer you a set amount of power at each level. 2 minutes in the shop and done. At which point the LEDs should turn white and then release. A rider of 90kg, over variable terrain, can expect an average distance of approximately 60 miles from full. Red triangle with a message but I cannot read it because of my eyesight is poor up close. The battery is too low to run comparing the e-bikes capacity. Check for any blockage or tear. Also the PAS wont kick in on level 4 or 5 I used it all year without issue and then sometime during the winter months of feb until now it stopped working. Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few. Some common electric bike errors are-. Can you please explain if I am missing something here? I bought a Cannondale Treadwell ebike from Evans Cycles and right out of the box the bike didn't work, pink flashing light. The best practice is to use the manufacturer-recommended battery. And Error code 07 does not always indicate a hub motor problem. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. Not really sure what else to suggest here if there are no codes shown off. /5. Alvin - Contender Bicycles on January 04, 2022, Please note, comments must be approved before they are published, 989 East 900 South We've received plenty of questions regarding app setup and features. The throttle may be loose or damaged. Certain models of electric bikes with flat handlebars will come equipped with a handlebar-mounted control unit in lieu of the top tube button. First of all make sure that your battery is fully charged and has enough voltage. The throttle may get damaged, so inspect the throttle cable. Check sensor speed. 0000003248 00000 n Its a bitter truth that these useful electric bikes come with such error issues. From flat, the battery takes 3.5 hours to reach full capacity. Error in the Error Database System. Then I wouldn't be too concerned. If the problem persists, contact your eBike dealer. These kits are easy to install, you should only screw the battery holder to the frame, put the battery in and connect to the bike the same way the charger does. Check the cable; try unplugging and replugging. What is it? Bosch Active/Performance Line Charger Manual. We showed the basic electric bike error codes, which can help you to get the exact issue. An optional range extender is also available which can be charged away from the bike. If the battery prongs are not lined up correctly, the electrical circuit wont be complete. Every error code outlines different issues with the bike. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. This is another reason why we think this companion app is such an essential tool for any Ribble e-bike owner. First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. Have you any clue what a 68h code might be? Kel Walker, Hi Alvin, Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. This error will show up when the ebike is not within the required temperature range, i.e., higher than 80 degrees Celsius or lower than 10 degrees Celsius. As Jaxx says, the ebikemotion app can be a bit buggy. 0000017068 00000 n ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). This is a Class 1 e-bike, so the maximum pedal-assist speed is 20 MPH. Bikes ready for 48-hr dispatch. At times this error can be linked to the internal controller or the motor. It occurs when there is a connection problem between the internal controller and the display. I just got this too. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. 0000030299 00000 n ]#!MG;$sEEgm{VXBNK9^w`H0 y!qA4C+`Y& Hello, this is Evan Larry. In each of these modes you can use a slider to set a value between 30% and 100% for each of the 3 available Assistance Levels. Is the motor restricted to 15mph here in the US? I havent ridden it at all so is there a faulty sensor in the hub? Continue charging. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? Even though getting error codes can be any riders nightmare, they are bound to appear anyway. 0000010427 00000 n The dealer can use any flash drive By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Make sure that the brake lever is not pulled back and that the cut off switch is not engaged. Want a bike quick? Orbea Gain M30 features an upgraded MAHLE Ebikemotion X35 Plus rear hub motor and an integrated Ebikemotion battery unit. In this case your accessory exceeds the specifications of our output. Frame: Addict eRIDE Disc HMX. Ex-pro rider Helen Wyman amasses 10x national and 2 x European titles during her career. There is any number of factors that can affect what range an e-bike can reach. Switch off the eBike and allow the drive unit to either cool down or heat up to the permissible temperature. Simply press the button and once it starts to flash continue pressing until you reach the mode you desire. What should I do if my treadmill is slipping? That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. I have the same problem with the ebikemotion iWok flashing pink on my Ribble bike. If the error remains, try a new controller after unplugging the brakes. The chief editor of this site, eBikeBuster. After completing my graduation in mechanical engineering, I worked for a renowned e-bike manufacturing company as a technician. The X35 motor system is light, powerful yet extremely compact. Just what sets these award-winning bikes apart from the rest? He ordered from Amazon the SW900 ebike kit and 2000 volt battery. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. Treadwell Neo How To Videos 25 pts. It will switch into an emergency mode or stop working completely. Elizabeth Davis. You are using an out of date browser. Interested in a Bike with an Ebikemotion Drivetrain? Select the Pulsometer option and follow the instructions. This service is subscription-based and requires renewal annually. Ribble e-bikes are built around the Ebikemotion X35+ 36V/250W M1 Motor System. If the problem persists, contact your eBike dealer. I got the issue yet again after a few months. I was named his supervisor and certainly want to help! The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. The battery has a life expectancy of around 500 charge cycles. Engine maps allow the rider to adjust the maximum amount of power put out at each assist level. No, pedal-assisted electric bikes do not require you to hold a valid drivers licence, pay tax or take out insurance. The MAHLE SmartBike systems app allows Ribble e-bike owners to keep track of the performance of both bike and rider in real-time. Simply contact us, quote the code, and we can check to see what this refers to and how we can resolve the issue. This is often referred to as electric bike error 5. EBM Explained 50 pts. Speed Sensor error - Motor consumes but Speed not received from sensor. Bosch Performance Line Nyon Owner's Manual. Confirm if all pins on the plug are straight and get rid of any silicone interference on the connection area. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. See the dealer to solve this issue. For the full list of error, always consider the manufacturers manual guide. Properly inspect all the visible connections and see if the display is adequately engaged or not. Ranjit. The 250W motor has a 40 Nm maximum torque output. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. 0000002866 00000 n Solution: Change your bike battery by calculating the necessary voltage (not more, nor less). You can always refer to the user manual, your ebike app on your smartphone, or the manufacturers website to get a detailed description of how to fix electric bike error codes. The colour of the flash indicates the assistance level currently selected. Make sure your ebike is powering on and your display panel lights up. Throttle Error Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. Sounds like only a problem with the app, and nothing to do with the battery or drive system. The hub drive motor, for instance, is not as quite as powerful as the bb drive motor. Now you can solve these minor issues easily and quickly. Hey David. So for any one running into this problem I might have fixed the issue. Register using either your email address or Facebook account, at which point youll be let into the app. New component detected not associated to this eBike system. Ray. Ebikemotion have issued a firmware update to solve this. Find them here. Check charge point and charger. Restart the eBike System. That voltage should match your battery. Save my name, email, and website in this browser for the next time I comment. Also make sure that the battery prongs line up properly. Improper connection between the display and controller-. Its a tendency practiced by many riders. You may also have a blown fuse in the battery itself. Battery Charge 25 pts. Error Database System full. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. After looking at online documentation it looks like it means there is an error so I downloaded their app to try to find out and indeed it told me it was an error: BMS 201 Im Balance. Besides his business, he loves to do research on different aspects and share his findings with others. Sunday: Closed. To help you get the most out of your Ribble e-bike, we've put together this guide on some of the key features that will transform your e-bike riding experience. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. Apple watches can be connected and will show ride data, but NOT heart rate. If your bikes have any error between the battery and controller or motor plug and controller, this can happen. Check your battery voltage. For instance, if it is a less challenging climb, you may not need maximum assistance. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. Turn on the motor with the power button. I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. With any error, the e-bike started flashing. Ups the motor assist without needing to go into the settings, all based on your heart rate. The battery was down to red and I charged it fully. If the problem persists, contact your eBike dealer. How electricity flow in an electric bike works. If the error persists go to the official service, Access the Dealer App and connect the bicycle. Did we choose a hub-mounted motor or a bottom bracket drive motor? The bike obviously goes faster if in freemode but I cant get the right setting. Ensure none of the pins is bent and are all in line with the arrows. Battery blocked by a short circuit. If on your bike (the top tube switch) you don't have a flashing pink on the level indicator?) It happens when the motor cable is disconnected. For added simplicity, the battery level is displayed using a traffic light-style system, albeit with the addition of the colour white. When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. However, if it flashes white then the motor will not provide any additional assistance. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/ It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel) 2 vDubman900 3 yr. ago 0000007449 00000 n Stop charging and allow system to rest for 30 minutes with bicycle turned off. endstream endobj 108 0 obj <>>> endobj 109 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 419.528 595.276]/Type/Page>> endobj 110 0 obj <> endobj 111 0 obj <> endobj 112 0 obj [/ICCBased 118 0 R] endobj 113 0 obj <> endobj 114 0 obj <> endobj 115 0 obj <>stream All Ribble e-bikes are fitted with the Iwoc button on the top tube. The speed or torque sensor errors can get some errors as they have been overused. Can anyone help me please Swipe top to bottom to switch between battery watt-hours remain on the battery and the weather forecast. Basics covered in the video include choosing navigation options, common destinations, and how to download maps. Check the position of the spoke magnet. Change the state of the Demo Mode to Activated mode. Power supply problem in the HMI bus. %PDF-1.5 % Up top, weve highlighted via video how to use the bicycles major features. Start Activity: Start Activity, as well as the whole app menu, is accessed through the app's menu drawer. Hi my bike keeps giving the error 7 code I thought I had sorted it but it stopped going again, Hello There is a fault on the power supply sensor. You have turned the system on and the LEDs are now displaying a solid colour to indicate the amount of battery charge available to you. This can be very annoying if left on, be sure to turn it off! Excessive temperature during use. To take advantage of the heart rate functionality, you will first need to link the app to a compatible heart rate device. Let us know if you have any other questions. The bike and hub driven motor drive system components are IP54 rated so are protected against splashing but not full immersion. Quick Neo SL 50 pts. It's important to note that you can't raise the assistance of each power setting beyond 100% nor drop it below 30%.

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